Refund policy

As most of our products are customized or made-to-order for corporate clients, returns are generally not accepted. However, we ensure complete transparency and customer satisfaction.

Non-Customized Products: In case of standard (non-customized) items, returns are accepted within 7 days of delivery, provided the products are unused and in original condition.

Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery with images. We will arrange a replacement or refund as per the situation.

Custom Orders: Since custom-branded or personalized products are created exclusively for you, these cannot be returned unless damaged during transit.

Refund Timeline: Approved refunds will be processed within 7–10 business days to the original payment method or through bank transfer (in case of offline payments).

How to Raise a Return/Refund Request: Please contact us via support@giftveda.com or call/WhatsApp us at +91-9810115955 with your order details.